Terms & Conditions

1. Eligibility

• The person making the booking must be at least 18 years of age.
• The person making the booking is responsible for providing accurate and up-to-date information.
• We may require valid government-issued photo identification before releasing rental equipment.
• The booking holder must remain responsible for the equipment for the entire rental period.

2. Making a Booking

• A booking is not confirmed until the required payment has been received and confirmation has been issued by Camp Rentals.
• Our minimum rental period is 3 days, unless otherwise agreed in writing.
• The person making the booking is responsible for ensuring that the selected dates, number of people and package requirements are correct.
• Bookings cannot be transferred to another person without prior approval from Camp Rentals.
• Camp Rentals reserves the right to refuse or cancel a booking where there are reasonable concerns regarding identity, payment, misuse of equipment or other circumstances that may place our equipment at unreasonable risk.

3. Rental Charges

• Rental prices are displayed on our website and are subject to change for future bookings.
• The price applicable to your booking will be confirmed at the time of booking.
• Any additional charges agreed to after the original booking may be payable before or upon return of the equipment.

4. Security Deposit

• A $250 refundable security deposit is required for the rental package unless otherwise stated.
• The security deposit is held as security against loss, damage, missing equipment, excessive cleaning, late return or other costs arising from the customer's use of the equipment.
• The deposit will be returned after the equipment has been inspected and provided there are no outstanding charges.
• Where deductions are required, Camp Rentals will provide the customer with details of the relevant charges.
• The security deposit does not limit the customer's responsibility for costs that exceed the amount of the deposit.

5. Equipment

• All equipment remains the property of Camp Rentals at all times.
• The customer must take reasonable care of all equipment provided.
• Equipment must only be used for its intended purpose and in accordance with any instructions provided.
• Customers must not sell, lend, sub-rent, modify, alter or otherwise dispose of Camp Rentals equipment.
• The customer must not allow another person to take possession of the equipment without Camp Rentals' approval.
• Customers must notify Camp Rentals as soon as reasonably possible if equipment is lost, damaged, stolen or becomes unsafe to use.

6. Damage, Loss and Theft

• Customers are responsible for the equipment from the time it is collected or delivered until it is returned to Camp Rentals.
• Customers may be responsible for the reasonable cost of repairing or replacing equipment that is lost, stolen or damaged as a result of misuse, negligence or failure to take reasonable care.
• Normal wear and tear from reasonable use will not normally be charged to the customer.
• If equipment is stolen, the customer must notify Camp Rentals as soon as possible and, where appropriate, report the theft to Police.
• Camp Rentals may use all or part of the security deposit towards eligible costs. If the costs exceed the security deposit, the customer remains responsible for the outstanding amount.

7. Use of Camping Equipment

Customers agree to use the equipment safely and responsibly. The following rules apply:

• No smoking inside tents.
• No cooking inside tents.
• No candles, naked flames or other open flames inside tents.
• Cooking equipment must only be used in a suitable and safe outdoor location.
• Gas equipment must be used in accordance with the instructions provided.
• Customers must take reasonable precautions during periods of severe weather.
• Equipment must not be intentionally exposed to avoidable damage.
• Customers must follow any safety instructions provided by Camp Rentals or the equipment manufacturer.

8. Weather and Outdoor Conditions

Camping is an outdoor activity and weather conditions can change.

• Customers are responsible for making reasonable decisions regarding their own safety and the safe use of the equipment.
• Camp Rentals may provide guidance regarding the use of equipment in adverse weather but cannot control weather or outdoor conditions.
• Where severe weather or other circumstances make a booking unsafe or impractical, Camp Rentals may contact the customer to discuss alternative arrangements.

9. Collection and Return

• Collection and return arrangements will be confirmed with the customer before the rental period.
• Equipment must be returned at the agreed date and time.
• Customers must return all equipment supplied with the package.
• Equipment should be returned in a reasonable condition and, where reasonably practicable, clean and dry.
• Customers must not leave equipment unattended at an unauthorised location.
• Failure to return equipment may result in additional charges and/or the equipment being reported as stolen.

10. Late Returns

• Late returns may result in additional rental charges.
• Where a late return affects another customer's booking, Camp Rentals may seek to recover reasonable additional costs caused by the late return.
• Continued failure to return equipment may result in the customer being charged the reasonable replacement value of the outstanding equipment.

11. Cancellations

• Cancellation requests must be made directly to Camp Rentals.
• Any cancellation or refund will be handled in accordance with the cancellation policy displayed at the time of booking.
• Refunds, where applicable, will normally be made to the original payment method.
• The security deposit will be refunded where applicable, subject to the terms of these Terms & Conditions.

12. Cancellation or Changes by Camp Rentals

Camp Rentals may need to cancel or change a booking in circumstances outside our reasonable control, including serious equipment failure, unsafe weather conditions or other circumstances that make the rental impractical or unsafe.

• Where this occurs, Camp Rentals will contact the customer as soon as reasonably practicable and discuss the available options.

13. Customer Responsibility

The customer is responsible for:

• Providing accurate booking information.
• Providing accurate contact and identification information.
• Ensuring the equipment is used safely.
• Following instructions supplied with the equipment.
• Taking reasonable care of all equipment.
• Returning all equipment on time.
• Informing Camp Rentals promptly of any damage, loss or theft.
• Ensuring all members of their group use the equipment responsibly.

14. Personal Belongings

• Customers are responsible for their own personal belongings.
• Camp Rentals is not responsible for personal belongings that are lost, damaged or left inside or with rental equipment, except where liability cannot lawfully be excluded.

15. Identification and Verification

• For the protection of Camp Rentals and its customers, we may request valid government-issued photo identification before releasing rental equipment.
• Information collected for identity verification will only be used for legitimate business, security, rental and legal purposes and will be handled in accordance with our Privacy Policy and applicable New Zealand privacy laws.

16. Privacy

• Camp Rentals collects personal information necessary to process bookings, communicate with customers, verify identity, manage rentals, process payments and protect our equipment.
• We will take reasonable steps to protect personal information from unauthorised access, use, disclosure or loss.
• We will not collect or retain personal information that is not reasonably necessary for our legitimate business purposes.
• Further information about how Camp Rentals collects, uses and protects personal information will be provided in our Privacy Policy.

17. Liability

• Customers are responsible for using the rental equipment safely and appropriately.
• Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or protections that customers may have under New Zealand law, including rights under applicable consumer protection legislation.
• Where permitted by law, Camp Rentals will not be responsible for loss or damage arising from the customer's misuse, negligence or failure to follow safety instructions.

18. Compliance With New Zealand Law

• These Terms & Conditions are governed by the laws of New Zealand.
• Nothing in these Terms & Conditions is intended to remove or restrict any rights that cannot legally be excluded under New Zealand law.

19. Changes to These Terms

• Camp Rentals may update these Terms & Conditions from time to time.
• The Terms & Conditions that apply to a booking will be the version accepted by the customer at the time of booking, unless a change is required by law.

20. Acceptance of Terms

By completing a booking with Camp Rentals, the customer confirms that:

• They have read and understood these Terms & Conditions.
• The information they have provided is accurate.
• They agree to take responsibility for the rental equipment during the rental period.
• They agree to pay any legitimate charges arising from loss, damage, missing equipment or other breaches of these Terms & Conditions.